Terms and Conditions
REMOVAL, STORAGE and INSURANCE Terms and Conditions
Terms & Conditions under which all work carried out by I Move International is
These conditions explain your rights, obligations, and responsibilities and those of I
Move International for removal, storage and insurance services. Where these
conditions use the word ‘you’, ‘your’ or ‘the client’ it means you as the removal
customer. The terms ‘we’, ‘us’, I Move or ‘our/s’ refers to I Move International. It is
your obligation to ensure these terms and conditions have been read and
understood as ALL work carried out by I Move International is subject to these terms
These Terms and Conditions together with the Quote or Estimate constitute the entire agreement between the parties, supersede any previous agreement or understanding and may not be varied except in writing between the parties. All other terms expressed or implied by statute or otherwise are excluded to the fullest extent permitted by law. In the event of any conflict between these Terms and the Quote or Estimate these Terms shall prevail.
- A notice required or permitted to be given by either party to the other under these Terms shall be in writing addressed to the other party at its principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving notice
- No failure or delay by either party in exercising any of its rights under the Contract shall be deemed to be a waiver of that right and no waiver by either party of any breach of the contract by the other shall be considered a waiver of any subsequent breach of the same or any other provision
- South African law shall apply to the contract and the parties agree to submit to the non-exclusive jurisdiction of the South African courts
- All singulars shall be deemed also to be plurals and all plurals shall be deemed also to be singulars
1.1 The quotation is provided FREE of any charges and the client is under NO
OBLIGATION to accept. The removal quotation issued by I Move International (“the
quotation”) is a fixed price. Unless otherwise stated on its face, it does not include
insurance, VAT, customs duties and inspections or any other fees payable to
government bodies. I Move International may change the quoted price for the
removal or make additional charges if any of the following have not been taken
into account when preparing the quotation or, if separately confirmed by I Move
International in writing:
1.1.1 You do not accept the quotation in writing within 28 days, providing at the
time of acceptance a firm removal date which I Move International agrees in
1.1.2 By reason of your delay, the removal is not carried out or completed within
three months of the date of acceptance of the quotation.
1.1.3 I Move International costs increase because of currency fluctuations,
changes in taxation, freight charges and diesel/fuel prices for reasons beyond our
1.1.4 The work is carried out on a Saturday, Sunday or Public Holiday at your
1.1.5 I Move International has to collect or deliver goods from/to above the ground
and first floor of a property.
1.1.6 I Move International supply any additional services not included or requested
to be included in the quotation, including moving or storing extra goods (these
conditions will apply to such work in any event).
1.1.7 The stairs, lifts or doorways at the property are inadequate for free movement
of the goods without the need for mechanical equipment or structural alteration,
or the approach, road or drive to the property is unsuitable for I Move International
vehicles and/or containers to get to and load and/or unload within 20 metres of
the doorway, and as a result I Move International have to carry out extra work not
included within the quotation.
1.1.8 Any parking or other fees or charges that have to be paid by I Move
International in order to carry out the removal services on your behalf.
1.1.9 There are delays or events outside I Move International reasonable control.
1.1.10 Items to be lifted/carried/loaded/moved require more than 4 men to be
2. Work not included in the Quotation unless agreed by I Move International, in
writing, they will not, as part of the quoted removal services:
2.1 Dismantle or assemble unit or system furniture, fitments or fittings.
2.2 Disconnect or reconnect appliances, fixtures, fittings or equipment.
2.3 Take up or lay fitted floor coverings.
2.4 Move storage heaters, unless they are dismantled.
2.5 Move items from a loft or cellar, unless properly lit, and floored and safe access
2.6 Move or store any items excluded under clause x of these conditions.
I Move International staff will not be authorized or qualified to carry out such work.
It is recommended that a properly qualified person be separately employed by
you to carry out these services, if required.
3. Clients Obligations
3.1 It is the Client’s sole and exclusive responsibility to:
3.2 Declare to I Move International the value of the goods being removed and/or
3.2.1 If any insurance cover offered I Move International in the quotation is not
accepted (and paid for in advance of the start of the removal), arrange
adequate insurance cover for the goods submitted for removal, and/or storage,
against all insurable risks.
3.2.2 Obtain at your own expense, all documents, permits, licences, and/or
customs documents necessary for the removal to be completed.
3.2.3 Be present or represented throughout the removal of any items and arrange
for any items left at unoccupied or unattended premises to be properly secured
3.2.4 Clearly mark, in such manner as may be easily identifiable and recognized as
such by I Move International all items those which are to be moved, those which
are to be disposed of, those which are not to be moved and those which are not
to be disposed of.
3.2.5 If there is such an inventory carefully check and sign as so checked the
inventory of items to be moved provided by I Move International on site prior to the
commencement of the provision of the services and immediately notify I Move
International both on site and by email to firstname.lastname@example.org of any items included
in the inventory which are not to be moved.
3.2.6 Maintain full and adequate insurance of the items being moved
3.2.7 So far as is reasonably possible ensure that all services and amenities to the
Client’s premises remain fully in service and in full working order throughout the
provision of the Services including without limitation electricity lighting, lifts, power,
fire alarms and security and access control and to make I Move International
aware in writing of any access restrictions such as lift time restrictions.
3.2.8 Disconnect and stabilize all electrical, electronic, telephonic appliances and
equipment and any appliance and equipment connected to water and/or gas
supplies and/or electricity prior to the provision of the Services.
3.2.9 Empty, properly defrost and clean refrigerators and deep freezers. I Move
International is not responsible for the contents of this equipment.
3.2.10 Identify and notify I Move International of all appropriate and relevant
information in the context of the provision of the Services with regard to any
3.2.11 Advise I Move International in writing not less than two working days before
the Commencement Date collection and verbally advise on site I Move
International before the provision of the Services begins at that location if any item
at the collection or delivery location as stated in the Quote or Estimate is not well
and securely free standing and/or is fragile such that moving it is reasonably likely
to cause either damage to it or to other items.
3.2.12 If there has been a site survey by I Move International it is the Client’s sole
and exclusive responsibility to make I Move International aware of risks to the
Health and Safety of I Move International which I Move International cannot
reasonably be expected to identify on a site survey.
3.2.13 In the event that a contract is entered without their having been a site
survey the Client undertakes to bring all risks and circumstances likely to cause I
Move International costs which they would not reasonably have expected to the
attention of I Move International prior to arrangements for carrying out the
3.2.14 In the event that I Move International has disconnected any appliance or
item of equipment it does so at the Client’s sole and exclusive risk and liability and
it is the Client’s sole and exclusive obligation to check the disconnection and to
carry out or arrange to have carried out any further work which may be necessary
to ensure that the disconnection is completed properly in all respects.
3.2.15 The Client shall immediately bring to I Move Internationals attention any
error, omission or act and afford I Move International reasonable opportunity make
3.2.16 Title to all materials and equipment procured by I Move International in
relation to the provision of the Services, including but not restricted to containers,
crates and other packaging equipment and materials, remains vested in I Move
International or other legal owners as appropriate but shall be the responsibility of
the Client until such items are returned to I Move International
3.2.17 The Client shall be responsible for obtaining a signed delivery note on return
of any equipment under this clause 3.2.3
3.2.18 Additional charges will be incurred and paid for immediately on demand in
the event that the hire period for equipment under this Agreement to complete
the provision of the Services has to be extended beyond that reasonably
3.2.19 Arranging parking and its cost including penalty charges unless caused
solely I Move Internationals negligence is solely the liability and responsibility of the
3.2.20 Provide I Move International with a contact address for correspondence
during removal, and/or storage of goods.
3.2.21 Insure that you have receipts for contents transported in the event of a claim
from a reputable company including business
Registration numbers as well as vat numbers incase you would need to submit a
claim for loss or damage
3.2.22 It is the clients obligation to obtain Photographs of contents being
transported before the consignment is collected and
after the consignment is delivered. This will be a requirement for our insurance
company to process any claim submitted for loss
or damage of goods transported
4 CLIENT’S WARRANTIES
4.1 By entering into this Agreement, the Client warrants that:
4.1.1 The Client is absolutely entitled to the provision of the Services in the Quote or
4.1.2 The provision of the Services will not cause I Move International to handle or
move any Excluded Item or to come into contact with any Hazardous Waste
4.1.3 There will be adequate access at all sites for all vehicles and personnel to
allow for safe and legal porterage and loading;
4.1.4 All data stored in any electronic format on any items to be moved has been
copied and retained by the Client;
4.1.5 The collection and delivery points referred to in the Quote or Estimate are well
lit and all items already there before the provision of the Services begins are well
and securely free standing and if moved will not by being moved cause any other
item to move fall or be damaged
4.1.6 Where any items are to be disposed of
4.1.7 All software and data stored in any electronic format on any items to be
disposed of has been erased and full copies of all data has been made and
retained by the Client and such data is adequately backed up prior to the
Commencement Date and that the disposal of any items will not result in a breach
of the Data Protection Act 1998 or other related legislation; and
4.1.8 All documents, records, material and other papers containing confidential or
sensitive information or personal data has been removed from the Disposal Items of
and where such materials are to be disposed of by I Move International they have
been shredded by the Client or arranged secure data destruction through I Move
4.1.9 Full legal and beneficial ownership of all Disposal Items of under the Services is
vested solely and absolutely in the Client
5 CLIENTS INDEMNITY
5.1 The Client indemnifies I Move International against any liability, costs, loss,
damage or injury caused by or arising out of:
5.1.1 Unsafe or unfit premises I Move International is required to attend in the
performance of the Services whether or not owned by the Client
5.1.2 Explosive, caustic, inflammable, corrosive or other dangerous substances on
any property or premises whether or not owned by the Client
5.1.3 The nature and condition of the items to be moved, or the manner in which
they have been placed or stored, and their packaging
5.2 Services provided on behalf of I Move International by a contractor, subcontractor
and/or any third party in so far as these Terms and Conditions provide a
defensing claim made against I Move International, its servants or agents by a third
party unless caused solely by I Move Internationals negligence
6. GOODS NOT TO BE SUBMITTED FOR REMOVAL OR STORAGE
6.1 The following items are specifically excluded from this contract unless otherwise
agreed as below:
6.1.1 Jewellery, watches, trinkets, precious stones or metals, money, deeds,
securities, stamps, coins, or goods or collections of any similar kind.
6.1.2 Prohibited or stolen goods, drugs, potentially dangerous, damaging or
explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
6.1.3 Plants or goods likely to encourage vermin or other pests and/or plants or
goods likely to cause infestation.
6.1.4 Refrigerated or frozen food, drink, products or goods.
6.1.5 Any animals and their cages or tanks including pets, birds or fish.
6.1.6 Goods, which require a special licence or government permission for
export/import or translocation
Such goods will not be removed by I Move International except with their prior
written agreement. In the event that they do remove such goods, I Move
International will not accept liability for loss or damage wholly or mainly
attributable to the special nature of the goods concerned. If you submit such
goods without I Move International knowledge and prior written agreement they
will not be liable for any loss or damage and you will indemnify I Move International
against any charges, expenses, damages or penalties claimed against them. In
addition, I Move International shall be entitled to dispose of (without notice) any
such goods which are listed under clause 6
7. OWNERSHIP OF THE GOODS
7.1 By entering into this contract, you declare that:
7.1.1 The goods to be removed and/or stored are your own property, or
7.1.2 The person(s) who own or have an interest in them, have given you authority
to make this contract, and have been made aware of these conditions.
7.1.3 You will meet any claim for damages and/or costs against I Move
International if these declarations are not true.
8 CANCELLATIONS AND POSTPONEMENTS
8.1 In the event of cancellation of the provision of the Services by the Client, the
Client will be liable to and shall immediately on demand pay the following
8.1.1 if notice of cancellation is given to I Move International less than 48 hours
before the Commencement date, 50% of the Charges in the Quote or Estimate as
liquidated damages for loss or loss of profit suffered by, I Move International and for
the avoidance of doubt not as a penalty, or,
8.1.2 if notice of cancellation is given to I Move International more than 48 hours
but less than 2 weeks before the Commencement Date, 50% of the price given in
the Quote or Estimate as liquidated damages for loss or loss of profit suffered by I
Move International, and for the avoidance of doubt not as a penalty, or,
8.1.3 if one (but for the avoidance of doubt only one) notice is given to I Move
International before the Commencement Date, and if another commencement
Date for a date within 1 month of the original Commencement Date is agreed
within five working days of notice of postponement there will be no charge but in
all other circumstances a postponement shall be deemed to be and shall be
treated as a cancellation.
8.2 Charges if you postpone or cancel the removal
8.2.1 If you postpone or cancel this contract, I Move International may charge
according to how much notice is given.
188.8.131.52 Notification must be in writing by recorded delivery or electronic medium
that can provide proof of time and date stamp.
184.108.40.206 More than 14 working days before the removal was due to start: NIL
220.127.116.11 Less than 14 working days before the removal was due to start: 50% of the
full removal charge.
18.104.22.168 Less than 7 working days, 100% of the full removal charge
22.214.171.124 The Deposit will be used by t I Move International o set off against any sum
due from the Client under this clause 8.1
Note: The start of the removal is viewed as the first day that the removal crew are
due to be present at the pick-up address
9 PAYING FOR THE MOVE
9.1 Unless otherwise agreed by I Move International in writing:
9.2 Payment is required,
9.2.1 By Electronic Transfer with enough time to reflect (clear) in our account
9.2.2 Cash on the day of the move
9.2.3 Direct deposit into I Move International account
9.3 You may not withhold any part of the agreed price for any reason whatsoever,
unless agreed to in writing by I Move International
10.1 If a Deposit is due the Client shall pay the Deposit to I Move International no
later than 14 days prior to the Commencement Date unless there is insufficient time
between the Quote or Estimate and the Commencement Date in which case the
Deposit shall be paid immediately on demand. In the event that the Client fails to
pay the Deposit in accordance with this clause 9.1, I Move International reserves
the right with no liability freely to cancel provision of the Services
11 OUR LIABILITY FOR LOSS AND DAMAGE
11.1 Reference to an item is reference to any one article, suite, pair, set, complete
case, carton, package or other container.
11.1.1 I Move International not be liable for any loss, damage or failure to produce
or deliver the goods if this is caused by one or other of the circumstances set out in
126.96.36.199 By fire, howsoever caused.
188.8.131.52 By war, invasion, acts of foreign enemies, hostilities (whether war is
declared or not), civil war, terrorism, rebellion and/or military coup, Act of God,
industrial action or other such events outside I Move International reasonable
184.108.40.206 By normal wear and tear, natural or gradual deterioration, leakage or
evaporation or from perishable or unstable goods. This includes goods left within
furniture or appliances.
220.127.116.11 By moth or vermin or similar infestation.
18.104.22.168 By cleaning, repairing or restoring unless I Move International did the work.
22.214.171.124 To any goods in wardrobes, drawers or appliances, or in a package,
bundle, case or other container not both packed and unpacked by I Move
126.96.36.199 For electrical or mechanical derangement to any appliance, instrument or
188.8.131.52 To jewellery, watches, trinkets, precious stones or metals, money, deeds,
securities, stamps, coins, or goods or collections of a similar kind, howsoever
184.108.40.206 To any goods which have a relevant proven defect or are inherently
220.127.116.11 To animals and their cages or tanks including pets, birds or fish.
18.104.22.168 To plants and pots in which they are housed/contained.
22.214.171.124 To refrigerated or frozen food, drink, products or goods.
11.2 I Move International will not be liable for damages or costs resulting indirectly
from, or as a consequence of loss, damage, or failure to produce the goods.
11.3 No employee of I Move International shall be separately liable to you for any
loss, damage, miss-delivery, errors or omissions under the terms of this contract.
12 LIMITS ON CLAIMS AGAINST I Move International
12.1 In addition to the limits in clause 11, shall not be liable for any loss or damage
caused unless any claim is notified in writing to I Move International as soon as such
loss or damage is discovered or ought reasonably to be discovered and in any
event no later than 3 working days from the date of the completion of the
provision of the Services and
12.2 In the event of any such claim arising out of damage to premises, the
damage is notified as soon as reasonably possible to I Move International on site
and by telephone and email to an officer of I Move International as soon as
reasonably practical at the time the damage, and in any case within 3 working
12.3 Failure to comply with point 12.1 and 12.2 above will render your claim null
13 I Move International LIMITATION OF LIABILITY
13.1 I Move International shall have no liability to the Client for any loss, damage,
costs, expenses or other claims for compensation arising from any instructions
supplied by the Client which are incorrect, inaccurate, illegible, out of sequence or
in the wrong form, or arising from their late arrival or non-arrival, or any fault of the
Client, or for any loss or damage to any Excluded Item
13.1.1 I Move International shall have no liability to the Client in the event that
126.96.36.199 the Client fails to comply with its obligations
13.2 I Move International shall have no liability to the Client for any loss, damage,
costs, expenses or other claims for compensation arising from re-assembling any
13.3 I Move International shall have no liability to the Client for any loss, damage,
costs, expenses or other claims for compensation for any item in a container of any
description which item has been packed in that container by the Client
13.4 I Move International shall not be in breach of these Terms and Conditions nor
liable for any failure or delay in performance of the Services arising from or
attributable to a Force Majeure Event, provided that it reasonably promptly notifies
the Client in writing of the nature and extent of the Force Majeure Event and uses
reasonable endeavors to mitigate the effect of the Force Majeure Event, to carry
out the Services in any way that is reasonably practicable,
13.5 Except in respect of death or personal injury caused by I Move International
negligence, or as expressly provided in these Terms and Conditions, I Move
International shall not be liable to the Client by reason of any representation
(unless fraudulent), or any implied warranty, condition or other term, or any duty at
common law, or under these Terms and Conditions, for any loss of profit or any
indirect, special or consequential loss, damages, costs, expenses or other claims
which arise out of or in connection with the provision of the Services (including any
delay in providing or failure to provide the Services) or their use by the Client unless
caused wholly and exclusively by I Move Internationals negligence, and the entire
liability of I Move International in connection with the Agreement shall not exceed
the amount of I Move Internationals Charges for the provision of the Services to the
Client, except as expressly provided in these Terms and Conditions
13.6 I Move International shall not be liable to the Client or be deemed to be in
breach of these Terms and Conditions by reason of any delay in performing, or any
failure to perform, any of I Move Internationals obligations in relation to the
Services, if the delay or failure was due to any cause beyond I Move Internationals
reasonable control, including but not restricted to damage caused by weather or
13.7 I Move International shall not be liable to the Client for any goods or items
taken or left in error and it is the Client’s responsibility to be present at all times
while the Services are provided and take all reasonable steps to ensure this does
13.8 Subject to clause 13.4, I Move International liability to the Client for items
disposed of as a result of error on the part of I Move International is limited to and
shall not exceed the lesser of the market value or replacement value of the goods
in question, taking into account their age and condition immediately prior to their
loss or damage and always subject to a maximum of R200
13.9 I Move International reserves the right to ask for proof of value in relation to
any items which are disposed of in error with which request the Client to supply
these for I Move International to review.
13.10 Extra conditions that apply to imports/exports for goods destined to, or
received from, a place outside the Republic of South Africa.
13.10.1 I Move International will accept liability only for loss or damage to goods
when they are in our actual possession, and if it can be proven that we were
negligent. In such circumstances, I Move International will accept liability as in
condition 11 above. I Move International is not liable for any loss, damage or
failure to produce the goods if it is caused by those circumstances set out in
condition 11 above.
13.10.2 Where I Move International engages an international transport operator,
shipping company or airline, to convey your goods to the place, port or airport of
destination, they do so on your behalf and subject to the terms and conditions set
out by that carrier. By agreeing to these terms you confirm their availability to
appoint such party on your behalf.
13.10.3 If the carrying vessel/conveyance, should for reasons beyond the carrier’s
control, fail to deliver the goods, or route them to a place other than the original
destination, you may have limited recourse against the carrier, and may be liable
for General Average contribution (e.g. the costs incurred to preserve the
vessel/conveyance and cargo) and salvage charges (e.g. charges payable to a
person who saves those goods), or the additional cost of onward transmission to
the place, port or airport of destination. These are insurable risks and if appropriate
it is your responsibility to arrange adequate marine/transit insurance cover. These
risks will not be insured by I Move International
13.10.4 I Move International does not accept liability for goods confiscated, seized
or removed by Customs Authorities or other Government Agencies.
13.10.5 All loads that are based on a shared container or shared vehicle are
subject to additional terms, delivery times cannot be guaranteed and any dates or
times given should be used for the purpose of guidance only. If time scales are
quoted in days then this is calculated on working days and excludes Saturday,
Sunday or any public holiday in both the RSA and country of delivery.
13.10.6 I Move International cannot be held responsible for additional costs
accrued to/by you, for delayed delivery, for whatsoever reason. Including, but not
limited to 3rd parties, including administration delays
14 CHARGES AND ADDITIONAL CHARGES
14.1 The Client shall immediately on demand pay all Charges and Additional
Charges together with any applicable Value Added Tax, and without any set-off or
14.2 An Additional Charge is any charge to the Client raised by I Move
International at its sole and exclusive discretion reasonably exercised as a result of I
Move International incurring cost arising from:-
14.2.1 breach of warranty under Clause 4 below and/or
14.2.2 a Client obligation and/or a breach of a Client obligation under Clause 3
14.2.3 any incorrect or false or Assumption in a Quote or Estimate and/or
14.2.4 any unexpected additional work required or cost incurred as a result of the
Client’s instructions or lack of instructions and/or
14.2.5 the Client’s delay causing the Services not being carried out or completed
within the reasonably assumed time frame and/or
14.2.6 the provision of the Service unexpectedly being carried out on a weekend
or public holiday or before or after usual working hours and or
14.2.7 any delay or event outside I Move International reasonable control which
give reasonably give rise to extra unexpected costs or loss of profits and/or
14.2.8 any work carried out by I Move International or any costs incurred by I Move
International omitted from any Quote or Estimate, including but not limited to any
14.2.9 a Mileage Surcharge
14.3 If payment is not made on the due date, I Move International shall be entitled,
without limiting any other rights it may have, to charge interest on the outstanding
amount (both before and after any judgment) calculated daily at the rate of 10%
per annum above the Base Rate from time to time of Standard Bank from the due
date until the outstanding amount is paid in full
14.4 The Client is liable to I Move International for reasonable costs and expenses
(including legal costs) incurred in recovery of the unpaid amounts owed by the
Client to I Move International
15.1 I Move International shall have a right to withhold and/or ultimately dispose of
some or all of the goods until you have paid all I Move Internationals charges and
any other payments due under this or any other contract. These include any
charges that they have paid out on your behalf. Whilst I Move International hold
the goods without payment you will be liable to pay all storage charges and other
costs incurred as a result of them withholding your goods and these
removal/storage terms and conditions shall continue to apply.
16 SUB CONTRACTING WORK
16.1 I Move International reserves the right to sub-contract some or all of the work.
16.2 If I Move International sub-contract, then these conditions will still apply.
16.3 Route and Method
16.4 I Move International has the full right to choose the route for delivery.
16.4.1 Unless it has been specifically agreed in writing on the Quotation, other
space/volume/capacity on our vehicles and/or container may be utilized for
consignments of other customers.
17 Extra Conditions that Apply to Storage
17.1 Storage refers to goods stored in our warehouse, but is not limited to
warehouse storage. Self-storage garages have separate additional terms and
conditions, which are supplied on signing a self-storage contract.
17.1.1 Forwarding address If you do not provide an address or respond to our
correspondence or notices, we may publish such notices in a public newspaper in
the area to or from which the goods were removed.
17.1.2 Revision of storage charges I Move International may review their storage
charges periodically. You will be given twenty eight (28) days notice in writing of
17.1.3 Right to Sell or Dispose of the Goods On giving you twenty eight (28) days
notice I Move International is entitled to require you to remove your goods from
their custody and pay all money due to them. If you fail to pay all outstanding
debts due to I Move International they are entitled to sell or dispose of some or all
of the goods without further notice. The cost of the sale or disposal will be charged
to you. The net proceeds will be credited to your account with the removal
company and any eventual surplus after settlement of all money (and charges)
due to I Move International will be paid to you (without interest).
17.1.4 Termination: If payments are up to date I Move International will not end this
contract except by giving you three (3) calendar months notice in writing. If you
wish to terminate your storage contract, you must give I Move International at least
fourteen (14) days notice. If they can release the goods earlier, they will do so,
provided that your account is paid up to date. Charges for storage are payable to
the date when the notice should have taken effect.
17.1.5 Handling fees: If you make your own arrangements to collect or deliver the
goods from/to our warehouse we are entitled to charge a handling fee. I Move
International liability will cease upon handing over the goods.
18 TERMS AND CONDITIONS AMENDMENTS
18.1 I Move International reserve the right to amend these terms and conditions
from time to time, without warning.